Shipping Policy – Please allow 7-10 business days for processing after payment (it may be sooner than the days suggested). Packages are shipped only on weekdays with one of the couriers depending on your location ***PLEASE NOTE: BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS. Incorrect shipping information: Kol Zxiya Beauty and any of its affiliated companies are not responsible for package(s) returned to Kol Zxiya due to an incorrect or incomplete shipping address provided by a customer. Customers are responsible to make proper arrangements for the delivery of products in the absence of customers. Customers will be responsible for the return shipping and re-delivery cost. Kol Zxiya Beauty will treat every customer with fairness therefore, all lost, partial, or stolen packages will be thoroughly investigated and correspond via email. Questions regarding all orders must be sent to contact@kolzxiyabeautyproducts.com Please include the order number, name, and other important information to identify you.