REFUND AND RETURNS POLICY

Thank you for trusting us with your body and hair care mostly, thank you for your patronage.
Unfortunately due to the nature and processing of our natural care products, We do not accept returns or exchanges.
No cancellations or changes can be made to your order after the order has been placed.
If your order has not shipped we can, however, make changes to the mailing address and your email address if they are incorrect.
We may also adjust your order to add more products.
We DO NOT offer refunds after the order has been placed due to the nature of the product.

Yes, things happen and we totally understand. In the event of damaged, missing, and/ or defective products please kindly email us contact@kolzxiyabeautyproducts.com. Please include photo images of damaged/defective products.
If a product is missing, please submit an image of the items received.